The first 90-degree week of summer and the first freeze of winter are when HVAC companies make their year — and when the phones ring faster than anyone can answer. Every unanswered call in peak season is a repair or install that goes to a competitor.
The peak-season problem
- Techs are in the field; the office line rings out.
- Call volume spikes overnight during heat waves and cold snaps.
- Hiring seasonal phone staff is expensive and slow.
How CallTwin handles HVAC calls
- Answers 24/7/365 in English and Spanish.
- Qualifies the call: no heat, no AC, strange noise, maintenance or new install.
- Captures details: system type, address, urgency, callback number.
- Routes urgent calls — like no heat with kids or elderly at home — straight to you.
- Texts you every lead and logs it in your dashboard.
Quote installs faster
The HSW365 AI Estimate add-on turns call intake into owner-priced estimates and proposals, then handles follow-up toward signature and deposit.
Cost
14 days free, then $99/month. No per-minute bills, no seasonal hires.
Try CallTwin free for 14 days →
Compare it to an answering service: AI Receptionist vs. Answering Service.
FAQ
Can it schedule maintenance visits?
Yes, once your calendar or scheduling tool is connected and your booking rules are set.
How fast is setup?
Minutes. Sign up, get your number, forward your line.