Your front desk is checking patients in, handling insurance and answering the phone at the same time. Something gets dropped — usually the phone. Every unanswered call is a new patient who books somewhere else.
What overwhelms the front desk
- Repeat questions: hours, location, insurance accepted, parking
- Appointment requests during peak check-in times
- After-hours calls that go straight to voicemail
How CallTwin helps
- Answers every call 24/7 in your practice's name.
- Handles approved FAQs so staff aren't interrupted.
- Captures new-patient and appointment requests with name, number and reason for visit.
- Routes urgent calls by your rules and directs emergencies to 911.
- English and Spanish.
CallTwin doesn't give medical advice; it only answers what your practice approves.
Pricing
14 days free, then $99/month — a fraction of an extra front-desk hire.
FAQ
Can it schedule appointments?
Yes, when your scheduling system is connected and booking rules are set.
Can we keep our number?
Yes. Forward your line to CallTwin.