When a pipe bursts at 11 PM, the homeowner calls the first plumber on Google. If you don't pick up, they call the next one. That one missed call can be a several-hundred-dollar emergency job gone.
Why plumbers lose the most to missed calls
- Emergencies happen after hours — leaks, backups and no-hot-water calls don't keep a schedule.
- You're under a sink when the phone rings. You can't answer with your hands full.
- Callers don't leave voicemails. They hang up and keep dialing.
What CallTwin does for a plumbing business
- Answers every call 24/7 as your company, in English or Spanish.
- Asks the right questions: what's leaking, where, how bad, address and callback number.
- Flags emergencies and routes them to you right away.
- Texts you the full job and logs it in your dashboard.
"Thanks for calling. Is water actively leaking right now? Okay — let me get your address and best number so a plumber can call you back fast."
Turn the call into a quote
Add HSW365 AI Estimate to turn call details into an owner-priced estimate and proposal, then keep follow-up moving toward a signed job and deposit.
The math
CallTwin is $99/month after a 14-day free trial. Catch one extra service call a month and it's paid for itself.
Setup takes minutes: sign up, get your CallTwin number, forward your business line. See the full cost comparison vs. answering services.
FAQ
Will customers know it's AI?
CallTwin sounds natural and professional, answers as your business and gets callers what they need fast.
Can I keep my number?
Yes. Forward your existing line to CallTwin.